Platinum Image Boutique does NOT accept returns for refund OR exchange.  ALL items purchased on our site are FINAL SALE.  In the rare event your item is defective please contact our Platinum Customer Specialists.  THERE ARE ABSOLUTELY NO REFUNDS OR EXCHANGES…EVERYTHING IS FINAL SALE!


Please include the following information about your defective item:


Full Name

Order #


Photograph of the defect


We will review and send you a replacement of the defective item.  If for some reason the item is out of stock we will refund the amount of the defective item or happily exchange the item.


PIB loves to make our Platinumistas happy so we take pride in shipping out your orders ASAP but unfortunately that isn't always the case.

If we have the items IN STOCK your order will ship your order within 7 to 10 days and should take no more than 14 days from the date of purchase to arrive.

If the item is NOT in stock your order will take 10 to 21+ days to arrive after purchase. If any of our Platinumistas have an urgent need for their orders you have the ability to pay extra for Express Shipping or if you are in the DMV area we can deliver your items if they are in stock.

We will make it work!

Please contact us if you would like to know if we have your desired item in stock before purchasing. Also...Please inform us if you need the items by a specific date.

We THANK you in advance for your business!